MAPI customer service

Do you have a question regarding an order?

• Please call our customer service department at 800-345-8332 or email us at customerservice@mapi.com.
  
• Once an order is placed we cannot make changes to that order.
  
• Hours of operation: Monday thru Friday, 9:00 a.m. to 5:00 p.m., Mountain Time

Shipping

• Most orders are entered on the next business day following the day they are placed online.
  
• Orders placed on Friday, Saturday and Sunday will be entered on the following Monday, or the next business day if Monday is a business holiday.
  
• Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
  
• Our standard mode of shipping within the United States, including Hawaii, Alaska and to Puerto Rico is FedEx Ground. Delivery to most major cities in the United States will take between 4-8 business days. Delivery times to Hawaii, Alaska, and Puerto Rico are slightly longer.
  
• Orders to Canada will be shipped priority mail. Canadian orders are subject to applicable duties and taxes, and a $5.00 Canada Post customs clearing fee. Canadian orders must use the International Order Form.
  
• Orders to other countries will be shipped priority mail. These orders are subject to applicable duties and taxes, and appropriate customs clearing fees. The customer is responsible for these fees. The customer is also responsible for return shipping to MAPI in the USA if order is refused due to unexpected custom or duty fees. All orders sent to addresses outside the USA must use the International Order Form.

Priority Shipping

Expedited shipping is currently offered: 2-Day (order entered the next business day after it is placed and shipped the next business day for delivery the following business day) or 3-Day (order entered the next business day after it is placed and shipped the next business day for delivery on the second business day thereafter), but the rates vary depending on the weight of the package and the zone of delivery.

For information regarding shipping internationally, please e-mail us at and we will be happy to give you that information.

Prices

All prices on this site are in U.S. dollars. Prices and packaging are subject to change without notice. Though we strive to have the web site display the most accurate price, errors do happen and MAPI reserves the right to charge our normal price if a web site pricing error occurs.

Returns

To return an item, follow the instructions on the Returns form sent with your order. Please note that shipping and handling fees are not refundable.

All products returned to MAPI or deemed unsatisfactory by the customer within 30 days (plus 5 day grace period) of their original order date can receive a refund to the customer's credit card. Please contact our customer service department for authorization of all returns.

If you have any questions about your order, please call Customer Service at 800-345-8332, Monday -- Friday, 9 am to 5 pm, Mountain Time.

Send returns to: Maharishi Ayurveda Products International, Inc, 1068, Elkton Drive, Colorado Springs, CO 80907.

Secure Shopping

MAPI.com takes Internet security seriously. Our shopping cart checkout system is one of the most secure in the world. We implement various security measures, including SSL encryption technology, to protect you.

You can tell that you are on our secure server by looking in your browser's location bar. The URL will start with https://checkout.netsuite.com/ The "s" after http indicates that you are on a secure server.

Browsers also indicate a server is secure by showing a lock symbol. In Internet Explorer this lock symbol is seen in the lower right in the Status Bar. During our checkout process NetSuite, our shopping cart provider, sometimes hides the status bar so you may not see the lock. Please rest assured that your connection to our server is still secure. This can be verified by going to the "View" menu and selecting "Status Bar." This will display the status bar and the lock symbol will appear.

In other browsers the lock symbol appears in the lower right (Netscape, Mozilla, Firefox) or in the upper right (Safari.) Turning on the status bar to see the lock symbol is not necessary in these browsers.

Browser Cookies

Our order process uses the very secure and reliable NetSuite shopping cart. If you have set "Privacy" in Internet Explorer to one of the higher settings you must add more than just MAPI.com to your Trusted Sites list so you can place orders.

In the top menu of Internet Explorer navigate to: Tools >> Internet Options >> Security sub-tab, then click Trusted sites then the Sites... button. Fill in these web sites one at a time by pressing the Add button.

http://www.mapi.com
http://shopping.netsuite.com
https://checkout.netsuite.com

Uncheck the checkbox "Require server verification..." since checkout.netsuite.com is the only secure part of the process (as it is the only part of the site that deals with your personal information).

Then click the OK button and few times. Now you can place orders with Mapi.com and maintain the privacy level you need. Since Mac OS X is not susceptible to Internet viruses, worms and other malware such privacy concerns are not needed.

See below to get an idea of how one version of IE 6 displays this information.

Since Mac OS X is not susceptible to Internet viruses, worms, adware and other malware such security and privacy measures are not needed. You may leave the default value of Accept Cookies: Only from sites you navigate to and everything will function properly and your security will be assured.